Shipping in Canada
EaseMove ships within Canada. Exact timelines, carriers, and fees appear at checkout based on your address. While the store is launching, some rates or regions may still be adjusted—the total confirmed at checkout prevails.
- Typical handling: a few business days after payment (excluding holidays).
- A tracking number is emailed when the parcel ships.
- Transit times vary by province and service.
Returns & exchanges
Unworn / unused items in original packaging and resalable condition may be returned or exchanged within 30 days of delivery (unless a product page says otherwise).
Hygiene: compression socks, knee braces, and lumbar belts worn against the skin generally cannot be returned once tried on outside the packaging, except for manufacturing defects or our shipping error. Use sizing guides (measure, mmHg) before opening and using the product.
- Contact us via Contact with your order number.
- We will provide the return address and steps.
- Return shipping is at your expense unless we erred or the item is defective.
- Refunds (excluding original outbound shipping, unless we erred) are processed after inspection, usually within 5–10 business days depending on payment method.
Launch policy—may evolve. This page prevails.